When Orders Are Shipped
Flower assortments, stems, and foliage ship Monday to Thursday, holidays excepted
Order in advance. Flowers take time to harvest, clean and pack.
Orchid plants ship Monday’s only. Monday holidays will get Tuesday shipping
Leis, loose orchids and gift baskets ship Monday to Saturday
Gift baskets for delivery to hotels in Waikiki can be delivered any day.
How Orders Are Shipped
Basic information:
- We use FedEx Priority most of the time. This is overnight to California, inside Hawaii and to most west coast metro areas. Those areas include Seattle, Portland, Las Vegas, Boise, Salt Lake and Phoenix.All others are two days.
- These are business days, not counting weekends or holidays.
- Saturday delivery is available to most addresses. Call us and we will check. Not recommended for California as flowers may get delayed by agriculture inspections. Order ahead of time and request Friday or earlier.
- Tuesday delivery beyond the west coast is difficult as that is 5 days in FedEx. Monday is better. Wednesday through Friday is best.
- We insure packages against damage in shipment. Let us know within one day of any damage. Send us a pic.
- Fragrant leis are not guaranteed with 2 or more day ship times. In most cases they are fine. The product page will say if it is a fragrant lei.
- Blooming orchids ship on Monday, the only day FedEx picks up in the area.
- Gave us the wrong address? $25 charge we have to collect and pay FedEx. We can send you a PayPal invoice. We will ask FedEx to withhold delivery until the FedEx charge is paid.
- FedEx does not deliver or move packages on major holidays. During high volume weeks such as Christmas or Mother’s Day FedEx will not guarantee on time delivery and packages may be a day late.
- We will email a tracking number after pickup. Check your spam or promotional folder if you don’t see it.
- We do not ship outside of the US. Gift baskets can be sent to APO addresses by US Mail.
Alaska Shipments
FedEx charges to Alaska are higher than other states. For this reason we have to add a shipping surcharge to Alaska zip codes. This $20.00 charge will be shown when you check out. Also, note that Economy Shipping to Juneau is 3 days, not 2 as for other locations. Ship times to native villages may also be a day longer. Contact us with the zip code and we will check with FedEx and let you know.
If you have any questions about shipping, or would like assistance with your order, contact us or call (808) 934-7295