Q. How will my order be shipped?
A. We use FedEx for most of our shipments. Our status with FedEx allows us to sent Priority Overnight or Two Day everywhere. UPS is our backup carrier for 2 day service only. US mail is used for some gift items. For more info, see shipping info.
Q. When will it arrive?
A. You can schedule the shipment to arrive exactly when you would like. Please allow at least one business day between placing your order and the day it must ship if at all possible.
Q. Can I schedule it to arrive on a specific date?
A. Yes. You will be prompted to choose a desired arrival date when you check out of the shopping cart online. If that date is not possible you can ask us to ship ASAP or cancel for a full refund.
Q. How far in advance should I place my order?
A. You can place your order any time. We appreciate having orders a week or two in advance. You can order up to a year in advance. We have a database system to schedule your order automatically and to track it after shipping.
Q. I am having a wedding, when should I schedule my arrival date?
A. It is recommended to schedule your important delivery for one or two business days before you will need to use it. Example, if your wedding is on a Sunday, schedule the delivery for the Friday before your wedding. An additional day early will not hurt the freshness of your flowers.
All of our tropical flowers and Hawaiian leis will survive the extra day and they will look nicer if they can rest out of the box overnight before you will use them. Care instructions are included.
Q. It says to have my shipment arrive the day BEFORE I actually need it, why?
A. This is to be absolutely certain that you have your flowers or leis for your important event. If they are scheduled to arrive on the same day that you were planning to use them, there is a higher risk of not having them in time in the event of unforeseen shipping delays or other delays.
Q. How late can I order?
A. While we appreciate advance orders we realize that in the case of memorials, illnesses, cancellations by other companies or other events last minute orders are sometimes needed. Call or order on line as early in the day as possible. FedEx pickup is around noon Hawaii time. We will let you know ASAP if your order cannot arrive on time.
Q. How long will my flowers last?
A. Tropical flowers last far longer than other flowers. Depending on the type of flower, most tropical flowers will last for 2 to 4 weeks with proper care. Anthuriums last the longest, and gingers have the shortest life span at about 7-10 days. For longest life dunk the entire stem under lukewarm water for 10 minutes and trim an inch off the stem. You can repeat this every few days and replace the water.
Q. How long will my leis last?
A. With proper care orchid leis will last for about 5-7 days before showing any noticeable bruising or wilting. Fragrant leis have a much shorter lifetime.
Q. How do I care for my flowers or lei?
A. Care instructions are included in your shipment. Basically, flowers should be unpacked, stems trimmed while holding the entire stem under lukewarm water. Then place the flowers in a vase. Hawaiian leis should be unpacked, misted, gently sealed in a plastic bag, and placed in the fridge until use.
Q. Will I have to sign for my delivery?
A. You can request that FedEx get a signature. FedEx now takes a photo and emails it when they leave a package. You can use the tracking number we send you to go to FedEx.com to request email notification.
If there is no one available to receive the package, they will take it back to the station and attempt redelivery the next business day.
You can also have FedEx ship to a Hold at Location facility including many Kinkos and Walgreens. Check the FedEx web site for locations
Q: How can I pay?
A: We use a secure credit card processor as well as Pay Pal. We do not see or keep your credit card information. Corporate purchases can be set up to provide us a purchase order and subsequent billing.
Q. Can you ship fragrant leis?
A. Yes. Leis such as tuberose or ginger can be shipped. However, if you are not on the West Coast or local there is some risk that these somewhat delicate leis may begin to turn brown with more than one day in FedEx. We do not guarantee 100% freshness for two day delivery area for fragrant leis. However, with the special packing we do the history of shipping these fragrant leis has been very good with few problems with condition.
Q. Will my flowers arrive pre-arranged?
A. For Hawaiian flower assortments, no. They can not be shipped pre-arranged, because the arrangement will fall over in shipment. The blossoms will be protected with tissue and newspaper packing. They will include arrangement instructions and full-color pictures of sample arrangement styles.
Q. Will my flowers come in a vase?
A. Vases are not typically included in shipment, because of the weight of the vase and the added cost of shipping. We have a plastic vase available for $10.00 when you order. The vase will hold 6 to 12 stems.
Q. What exactly will be in my fresh flower package?
A. Your gift note (if any), care instructions for the flowers, a full color identification guide to Hawaiian flowers, the flowers you have ordered, packaging materials and Aloha.
There will not be any advertisements, packing lists or price lists or receipts in your shipment. For business order we can include a packing list if needed.
Q. What exactly will be in my Hawaiian lei package?
A. Your gift note (if any), care instructions for the leis, a full color identification guide to Hawaiian flowers, the Hawaiian leis you have ordered, packaging materials and Aloha.
Q. Do you deliver flowers and leis to Waikiki hotels?
A. Our flowers and leis come farm fresh from the Big Island and can be sent overnight to Waikiki. We do not have a walk in flower shop in Hilo or Honolulu.
Q: What about gift baskets?
A: Yes, we deliver gift baskets to hotels in Waikiki at no charge for delivery. You must order from the page for Waikiki gift baskets. This is only for hotels or properties with a front desk or other access. Many buildings are secure so delivery is not possible.
If you order from this page for delivery to an address outside Waikiki (96815) we will send you a PayPal invoice to cover the shipping.
Q: Can I pick up from your location.
A: You can arrange for pick up of gift baskets in Waikiki. We can also have flowers and leis come to the office for pickup if they are ordered in advance.
Q: Do you ship to Canada?
A: Sorry, we do not ship outside the US. The exception is to APO addresses for gift baskets only by US Mail.
Q. Do you have large quantity discounts?
A. Yes. Most discounts are shown on the web site. Please email or call and we will happily help you with your bulk order pricing and scheduling arrangements.
Q. What is a coupon code and how do I get one?
A. Coupon codes provide a discount on your purchase based on a percentage or on a total dollar amount. Coupon codes do not apply to shipping costs or to monthly clubs which are already discounted. Coupon codes may be available from time to time and are sent through our newsletter. To receive the newsletter go to the footer of our home page at www.withouraloha.com and follow us on 
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